Step 1: Access 2-Way Chat

You can use 2-Way Chat through the Kingsway Mobile App or from any web browser on your computer.

Apple Devices - iPhone & iPad (iOS)

1. Download the Kingsway Regional SD app from the Apple App Store.
2. Tap Get and complete the installation if prompted.
3. Open the Kingsway app on your device.

Android Devices

1. Download the Kingsway Regional SD app from the Google Play Store.
2. Tap Install to download and install the app.
3. Once installation is complete, open the Kingsway app from the Play Store or your home screen.

Desktop or Laptop Computer

Prefer to use a web browser? Access 2-Way Chat from any computer by visiting the web-based platform and signing in with the email address associated with your Genesis Parent Portal.

Note: Families may use either the mobile app or the web version. Messages, notifications, and conversations automatically stay synchronized across all of your devices.

If you do not have a Genesis Parent Portal account, or your email address is not listed as a parent or guardian contact in Genesis, please contact the Registrar's Office at registrar@krsd.us. For security purposes, we will need to verify your identity and relationship to the student before access can be granted.

Once your account has been created or updated in Genesis, it may take up to 24 hours for access to 2-Way Chat to become available.

 

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Step 2: Log In and Set Up Your Account

 

• Enter your username.
  • Your username is the email address listed as your parent/guardian contact email in the Genesis Parent Portal.
  • Please note: Account setup instructions will be sent to the email address on file in Genesis for parents/guardians of Kingsway students. If your email address needs to be updated in Genesis, contact the registrar at registrar@krsd.us.
• Select Forgot Password.
  • A password reset link will be sent to the email address associated with your account.
  • Follow the link to create your new password.
• Choose your preferred language.
  • After logging in, you'll be prompted to select the language you'd like the app to display.

 

• Set your notification preferences.
  • Select Allow Notifications to receive messages and updates through the app.
  • Your device may display an additional prompt asking for permission to send notifications. Be sure to select Allow.
• Customize chat notifications.
  • You can choose when and how you'd like to receive chat notifications, giving you control over your communication preferences.
     

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Step 3: Access Chats (Mobile App Only)

Once you are logged in to the Kingsway Mobile App, locate the Chats icon in the bottom navigation bar. Tap the icon to open your conversations and begin messaging.

 

From there, you can view existing chats or start a new conversation directly with teachers, staff, and coaches.

Using a desktop or laptop computer?
After signing in, you will be taken directly to the Chat dashboard, where you can view and manage your conversations immediately.

Step 1: Access 2-Way Chat

You can use 2-Way Chat through the Kingsway Mobile App or from any web browser on your computer.

Apple Devices - iPhone & iPad (iOS)

1. Download the Kingsway Regional SD app from the Apple App Store.
2. Tap Get and complete the installation if prompted.
3. Open the Kingsway app on your device.

Android Devices

1. Download the Kingsway Regional SD app from the Google Play Store.
2. Tap Install to download and install the app.
3. Once installation is complete, open the Kingsway app from the Play Store or your home screen.

Desktop or Laptop Computer

Prefer to use a web browser? Access 2-Way Chat from any computer by visiting the web-based platform and signing in with the email address associated with your Genesis Parent Portal.

 

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Step 2: Log In and Set Up Your Account

 

• Enter your username.
  • Your username is the email address listed as your district student email address.

• You'll be automatically promoted to use Kingsway Regional Single Sign-On process with Duo.

 

• Choose your preferred language.
  • After logging in, you'll be prompted to select the language you'd like the app to display.

• Set your notification preferences.
  • Select Allow Notifications to receive messages and updates through the app.
  • Your device may display an additional prompt asking for permission to send notifications. Be sure to select Allow.
• Customize chat notifications.
  • You can choose when and how you'd like to receive chat notifications, giving you control over your communication preferences.

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Step 3: Access Chats (Mobile App Only)

Once you are logged in to the Kingsway Mobile App, locate the Chats icon in the bottom navigation bar. Tap the icon to open your conversations and begin messaging.

 

From there, you can view existing chats or start a new conversation directly with teachers, staff, and coaches.

Using a desktop or laptop computer?
After signing in, you will be taken directly to the Chat dashboard, where you can view and manage your conversations immediately.

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Step 4: Tour the Chat Home Screen

 

This chat section screen of the app is where students can easily view, manage, and check for any new messages. From here, you can stay connected with your classes and communicate directly with staff.

1. Chat Rooms This section displays all the courses and groups you are already assigned to. All of your active classes will be prepopulated and appear here automatically. If you are added to other groups that are utilizing the 2-way chat feature, they will also be listed here.

2. Scan to Join This is where you can quickly join a pre-created group. Simply scan a QR code provided by a coach or program advisor, and you will be instantly added to the group.

3. Direct Messages Use this area to start a one-on-one conversation with a teacher or staff member. Press the '+' sign and search for their name to begin a chat.

NOTE: Students can ONLY chat directly with individual staff members. Direct messaging with other students or parents is not available.

Finalsite Chat is Kingsway's secure, district-approved platform for communicating with families and students. This page provides everything you need to get started, manage your chat rooms, and make the most of the platform.

Finalsite support articles for teachers

The following Finalsite support articles provide step-by-step guidance for each area of the Chat feature.

• Chat for teachers: Getting started – Download the app, log in, and navigate your account.
• Chat for teachers: Web chat option – Access Finalsite Chat through a browser using a URL.
• Chat for teachers: Understand posting permissions – Learn about the Chat Manager role and what it allows you to do.
• Chat for teachers: Connect, collaborate, and manage preferences – Send messages, create rooms, manage notifications, and set quiet hours.
• Finalsite Chat master guide – A comprehensive overview of all Chat features for reference.

What Finalsite Chat allows you to do:

• Communicate with families: Send messages to parents and guardians through secure one-way or two-way chat rooms.
• Manage chat rooms: Create and moderate classroom or group chat rooms synced from our student information system.
• Direct messaging: Send private 1:1 messages to individual parents, guardians, or colleagues.
• Auto-translation: Messages are dynamically translated so families can read and respond in their preferred language.

 

How to access Finalsite Chat

Teachers and coaches can access Finalsite Chat in two ways:

• Mobile app: Download the district's branded app from the Apple App Store or Google Play Store. Search for Kingsway Regional SD.  Log in using your district SSO credentials.
• Web browser: Open any browser and navigate to https://www.krsd.org/fs/chat/. Enter your district email, click continue and continue to login via our Duo SSO.

If you are unable to log in or do not see your chat rooms, contact please submit a helpdesk ticket and include a screenshot detailing what you are seeing.  Helpdesk Ticketing Portal

 

Chat rooms – How chat rooms work

As a teacher, you are assigned the Chat Manager role. This gives you moderator-level access to your assigned chat rooms.

• Your rooms are created during implementation. Chat rooms are typically created by Kingsway and are pulled from your Genesis classroom roster. You may also create additional rooms manually as needed.
• Two types of rooms are available. One-way rooms allow only the Chat Manager to post (good for announcements). Two-way rooms allow all participants to send and reply.
• You moderate participant activity. As Chat Manager, you can remove members, report messages, and manage the overall environment of your rooms. Admins maintain oversight at the district level.
• Participants receive translated messages. All messages are automatically translated for families based on their preferred language — no action is required on your part.

 

Direct messaging – Sending direct messages

Direct messages allow you to have private, one-on-one or small group conversations outside of chat rooms. Use direct messaging to follow up with an individual family or connect with a colleague.

• Open the Direct Messages section, located below your chat rooms list on the main chat screen.
• Select a recipient. Search by name to find a parent, guardian, or staff member.
• Compose and send your message. You may include text, emoji reactions, file attachments, and threaded replies, subject to your district's sharing permissions.

 

Notifications – Managing notification settings

You can customize when and how you receive chat notifications to suit your schedule.

• Access your preferences. Tap your profile icon in the app or browser, then select Notifications under Preferences.

• Set quiet hours. Specify days and times when you will not receive push notifications — for example, evenings and weekends.

• Choose notification types. Toggle notifications separately for important announcements, chat room messages, and direct messages.

Finalsite App & 2-Way Chat FAQ

General App Information

How is the app downloaded?

Search for Kingsway Regional SD in the Apple App Store or Google Play Store and install the app from there.

• Kingsway Regional SD App - Apple App Store

• Kingsway Regional SD - Google Play Store

Do you have to log in to benefit from the app?

No. There are many features in the app that do not require a login, such as subscribing to school posts and calendars.

• Subscribing to Schools: Select the Gear Icon, select Schools, and choose the schools you wish to subscribe to.

• Following School Posts (News): Select Posts on the bottom menu bar, select the three lines on the top right of the screen, and select the schools you want to follow.

• Following School Calendars: Select More on the bottom menu bar, select School Calendars, select the three bars at the top right, and choose the school calendars you wish to follow.

Understanding Finalsite Chat

What is Finalsite Chat?

A secure, real-time messaging feature in Kingsway's App that lets students, parents, and staff communicate in rooms organized by class, team, or custom group.

Is it possible to use Chat without downloading the app?

Yes. Kingsway has a web chat URL that works in any browser on any device.

• Webchat URL: https://www.krsd.org/fs/chat/

What are the login credentials?

• Employees: Single Sign-On (Kingsway email address)

• Students: Single Sign-On (Kingsway email address)

• Parents/Guardians: Use the email address associated with your Genesis Parent Portal. The Finalsite App will prompt you to create a different password. Note: The password you create here is unique and only for the Finalsite App/Chat.

Where is the Chat icon in the app?

The Chats icon appears in the bottom toolbar of the mobile app.

What if I am in the app but don’t see the Chat tab?

If you see tabs for Home, Posts, and Menu in the bottom toolbar but not the Chat icon, you need to log in:

1. From the app's Home screen, click the Gear Icon in the upper-right corner and select "Log In."

2. Enter the username from your account setup email (the email associated with Genesis) and the password you created.

3. Reminder: You must follow the steps from the initial account setup email to create your password before attempting to log into the app.

Communication & Expectations

When can I start messaging my child’s teacher?

The Kingsway Regional School District will officially launch Finalsite 2-Way Chat for the 2026–2027 school year on Tuesday, September 8, 2026.

Teachers, coaches, advisors, and other staff members may choose to use 2-Way Chat as a communication tool with families. If your child's teacher is participating, you will be able to message them through the Kingsway Mobile App or the web portal.

Note: As class schedules and student rosters are finalized at the beginning of the school year, you may see changes to your available Chat Rooms and contacts. During the initial rollout, 2-Way Chat will be used primarily by coaches, club advisors, and activity leaders. Classroom teacher participation is expected to grow over time.

If I message my child’s teacher, how soon can I expect to hear back from them?

2-Way Chat provides another convenient way for families and school staff to work together. While staff members strive to respond as quickly as possible, response times vary depending on teaching schedules and daily responsibilities.

As a general guideline, families can expect a response within one school day. Please note that staff are not expected to respond to messages outside of their regular work hours.

Notifications & Text Reminders

How are chat notifications limited to certain hours?

You can customize your notification boundaries directly in the app. Go to Notifications > Chat messages and choose Always, Every day, Weekdays, or Custom.

Will I receive text message reminders for unread Chat messages?

Yes. To help families stay engaged and reply promptly to time-sensitive updates, the district sends automated text reminders if you have unread messages waiting in the Finalsite App.

What phone number will these text reminders come from?

All official text reminders from Kingsway's 2-Way Chat will come from our dedicated district number: (208) 858-7505. We recommend saving this number in your phone as "Kingsway Chat Reminders" so you always recognize it.

When are text reminders sent?

To respect your personal hours, unread message text reminders are strictly limited to daytime hours. They will only be sent between 7:00 AM and 9:00 PM local time, any day of the week.

How long does the system wait before texting me about an unread message?

A text reminder is automatically triggered if you have unread messages and it has been 1 day since you were last active in the mobile app.

What do the text reminders look like?

The texts are brief (under 60 characters) and include a direct link to open the app.

• For a single unread message: Kingsway Regional: <Snippet message... of>. Tap to respond in our app: https://link

• For multiple unread messages: Kingsway Regional: You have 10 unread messages. Tap to respond in our app: https://link

Chat Features & Settings

Who can access Chat rooms?

• Parents/Guardians

• Students (Grades 7-12)

• Teachers, Coaches, School Leaders, and Office Staff (designated as Chat Managers)

Posting Permissions

Chat Managers control posting permissions. Some Chat Rooms will allow everyone to post messages, while other Chat Rooms will be restricted to announcements from Chat Managers only.

What’s the difference between Direct Messages and Chat Rooms?

• Direct Messages (DMs): Designed for personalized, one-on-one conversations regarding a student's learning experience. Parents and teachers can use DMs to collaborate closely. Students (grades 7-12) can start a DM with teachers and coaches, but cannot message other students or other parents. Parents also cannot message other students or parents.

• Chat Rooms: Group conversations through which staff share information, announcements, and reminders with larger groups. Follow-up conversations stemming from a Chat Room announcement can be handled by starting a separate Direct Message.

Can media and files be attached to messages?

Parents and teachers may attach photos or files to a Chat Room or Direct Message. Students cannot attach photos or files anywhere in the platform.

How is a Direct Message started?

Tap the + or Compose icon in the Direct Messages section on the Chat home screen, then select one or more recipients.

Can you tell if a message has been read?

Yes. A checkmark icon next to your sent message displays exactly how many participants in that conversation have read it.

Translation Support

Is Chat available in other languages?

Yes. The app interface supports 57 languages, and the Chat feature itself supports real-time message translation into more than 100 languages.

How does translation work?

Chat uses Neural Machine Translation (NMT) to analyze entire sentences for context and tone. This helps the system understand conversational nuances so the true intent of your message comes through clearly to the recipient.

Does it translate attachments?

No. Translation applies strictly to live typed text. Text embedded inside images, flyers, or PDF attachments will not be translated.

Can the original message be viewed?

Yes. Simply tap any translated message to instantly toggle back to its original language. Tap it again to return to the translation.

Chat Safety & Moderation

Can messages be edited or deleted after sending?

Yes. Long-press any message you sent to bring up options to edit, copy, or delete it. Please note that district administrators retain a secure archive of all message histories for safety and policy compliance.

How is Chat monitored for safety?

Finalsite uses a hybrid moderation approach: AI-powered content filtering catches harmful content automatically in real-time, while district and school administrators provide ongoing human oversight.

Can I report an inappropriate message?

Yes. Long-press the offensive message, tap Report, and select a reason. School administrators are notified immediately to take action.

What happens when harmful content is detected?

Depending on the severity of the violation, the system automatically takes one of five actions:

1. No action

2. Flag for human review

3. Shadow block (hidden from others without notifying the sender)

4. Block (removed entirely, sender notified)

5. Bounce and block (content instantly rejected and the user account disabled)

What types of content does the moderation system catch?

• Text is scanned for bullying, child safety risks, self-harm, hate speech, sexual content, explicit threats, sharing of Personally Identifiable Information (PII), spam, substance abuse, and academic dishonesty.

• Images and Videos are automatically scanned across 11 distinct categories, including explicit content, violence, hate symbols, and unauthorized QR codes.

Is Chat HIPAA-compliant?

No. Protected health information must never be transmitted through Chat. Please use a secure database or standard encrypted district email for official medical and health documents.

Does this platform comply with student privacy laws?

Yes. Finalsite Chat is fully compliant with FERPA and COPPA standards. Furthermore, no student data or conversation logs are ever used to train public AI models.

What happens if a user is blocked?

Users who repeatedly violate community guidelines or safety standards can be temporarily or permanently restricted from using the platform by district administrators.

What can Chat Managers (Teachers, Coaches, Staff) do that participants cannot?

Chat Managers have elevated tools to keep rooms safe; they can temporarily block users, mute disruptive participants, and report messages. They do not have access to the full district moderation dashboard or the ability to permanently delete student accounts—those capabilities belong strictly to District and School Admins.